Shipping & Returns

Shipping & Order Timeline

All D&P Creative Studio items are made to order. The timeline begins after we receive your order and all required personalization details, photos, logos, or wording.

Processing and delivery estimates

Design proof: 2–3 business days after we receive your order and complete details.
Production: 3–5 business days after you approve the proof.
Shipping transit: typically 3–5 business days after production.

Business days exclude weekends and holidays. These are estimates, not guaranteed delivery dates. Complex requests, peak order volume, delayed files, or delayed proof approval can extend the timeline.

Shipping

Available shipping methods and charges are shown at checkout based on the destination. Please confirm your shipping address before placing your order and email orders@shopdpcreative.com immediately if a correction is needed. Address changes are not guaranteed after an order ships.

We send tracking information when it is available. Once a carrier accepts a package, carrier delays are outside our control, but we will help with available next steps.

Local pickup and delivery

Local pickup or delivery may be available where offered. We will contact you when the order is ready and share pickup or delivery details privately. No residential pickup address is published on this website.

Damaged, missing, or incorrect orders

If an item arrives damaged or incorrect, email orders@shopdpcreative.com within 7 calendar days of delivery. Include your order number and clear photos of the item and packaging, and keep the packaging until the issue is resolved.

If tracking shows delivered but you cannot locate the package, first check with household members, nearby delivery areas, neighbors, and the carrier, then contact us so we can help review the available information.

Contact

For shipping questions, email orders@shopdpcreative.com. Please include your order number.

Returns, Refunds & Cancellations

Because D&P Creative Studio products are personalized and made to order, completed custom items are generally final sale and are not eligible for return or exchange because of a change of mind, an incorrect detail supplied by the customer, or normal differences between screen colors and the finished product.

Cancellations

Email orders@shopdpcreative.com as soon as possible if you need to cancel. A cancellation may be approved only before design work or production begins. Once work has started, cancellation is not guaranteed.

Proof approval

Please review the digital proof carefully for names, spelling, photos, colors, and placement. Approval authorizes production. Customer-requested changes after approval may require additional time, fees, or a replacement order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from the approved proof because of an error by D&P Creative Studio, email us within 7 calendar days of delivery. Include your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate correction, replacement, store credit, or refund.

Do not send an item back without authorization. Return instructions, when needed, will be provided privately by email; no residential return address is published on this website.